Service Plans

Our Service Plans

ESSENTIAL CARE

£599 + VAT / year

For businesses that want reliable, preventative servicing without full breakdown cover.

  • Annual preventative service
  • Full machine health check
  • Cleaning, calibration & adjustments
  • Engineer labour included (service visits)
  • Priority response over non-contract customers
Best suited for:
  • Offices
  • Lower-volume environments
  • Well-maintained machines
Request Essential Care
MOST COMMON

COMPLETE CARE

£898 + VAT / year

For businesses that rely on their coffee machine every day.

  • Everything in Essential Care
  • Two preventative service visits per year
  • Emergency call-out labour included
  • Full parts costs included
  • Faster response times
  • Performance optimisation (grind, pressure, temperature)
Best suited for:
  • Cafés
  • Hospitality venues
  • Busy offices
Request Complete Care

TOTAL CARE

£1,100 + VAT / year

For businesses where uptime is critical.

  • Everything in Complete Care
  • Parts included (fair use)
  • Priority engineer dispatch
  • Performance monitoring
  • Loan machine support (where available)
  • Direct line to an engineer
  • First response before non-contract customers
Best suited for:
  • High-volume sites
  • Customer-facing environments
  • Businesses that cannot afford downtime
Request Total Care